whiteEEnerd
Programmer
I have a customer right now who has an IP Office 500 (4.2, but will upgrade to whatever is necessary).
They have a queue. There are several people who are part of the group that answer the calls, and everyone in the office has a "Group" action button on their phones. When a caller is queued in a group, they will see their Group button ("Sales") with an underline on it. They are using 5410 phones. The idea is that when the sales group are all on the phone, someone else can hit that button and pick up a queued caller.
The customer is complaining that this is too hard to notice and they are having people in their queue for longer than they would like. They are wanting some sort of audible alert that will let them know when the queue crosses a certain threshold (more than 1 caller queued). Is this possible with the IPO? This is a fairly small company, so I don't know if CCC would be justifiable or not.
They have overhead paging installed throughout the office.
Any ideas?
Thanks!
They have a queue. There are several people who are part of the group that answer the calls, and everyone in the office has a "Group" action button on their phones. When a caller is queued in a group, they will see their Group button ("Sales") with an underline on it. They are using 5410 phones. The idea is that when the sales group are all on the phone, someone else can hit that button and pick up a queued caller.
The customer is complaining that this is too hard to notice and they are having people in their queue for longer than they would like. They are wanting some sort of audible alert that will let them know when the queue crosses a certain threshold (more than 1 caller queued). Is this possible with the IPO? This is a fairly small company, so I don't know if CCC would be justifiable or not.
They have overhead paging installed throughout the office.
Any ideas?
Thanks!