All,
IPO 4.2.
I wondering about using the extension notification on queue option on some of our hunt groups.
However instead of having a phone plugged into the extension it would be a device such as this The idea being to get silent notifications on queuing calls.
This is just a random example of the product type rather than this particular product or supplier.
Three questions:
Would it work through a normal mod tap?
Would it stay alerting as long as the call is queued as the analogue notification the system is generating won't be answered?
Would the analogue notification stop when the call is answered or dropped? I'm concerned that as the IPO has decided to make the call to the analogue extension it will continue until the call is answered?
Please don't tell me it's the call center manager's responsibility to make people look at the wallboard and answer calls. I know!!!
I'm just looking at alternative ways of helping them make their operators realise there is a call waiting.
Thanks
Andrew
IPO 4.2.
I wondering about using the extension notification on queue option on some of our hunt groups.
However instead of having a phone plugged into the extension it would be a device such as this The idea being to get silent notifications on queuing calls.
This is just a random example of the product type rather than this particular product or supplier.
Three questions:
Would it work through a normal mod tap?
Would it stay alerting as long as the call is queued as the analogue notification the system is generating won't be answered?
Would the analogue notification stop when the call is answered or dropped? I'm concerned that as the IPO has decided to make the call to the analogue extension it will continue until the call is answered?
Please don't tell me it's the call center manager's responsibility to make people look at the wallboard and answer calls. I know!!!
I'm just looking at alternative ways of helping them make their operators realise there is a call waiting.
Thanks
Andrew