Hunt Group Question/Problem 1

[blobberdog]

Hello,

I have successfully created a Hunt Group, Line Group and Hunt List for three extensions:-

3220
3221
3222

The Pilot Hunt Group number is 3042

The problem is:-
If Ext 3221 is on a call and then receives another call it will sucessfully hunt to 3220 which will remain unanswered due to the desk being unmanned. If the user on 3221 finishes the original call and then tries to Call Pickup the call ringing on 3220 this will fail (pressing Call Pickup softkey to no avail). Is this a known bug?

In the Device settings on each of the phones I have configured the Hunt Pilot number of 3042 as the Forward No Answer and Forward Busy number. Is this correct or do I leave this blank?

 

[VoIPGuyNSC]

Quite simply, you can call it either a bug or by design, but call pickup does not work with Hunt Groups, at least with all version of CM4 that I've tried. Its silly, I know. I would love for someone to find a way to overcome this, with either a bug fix or creative programming.

John Lever
Telecommunications
Richland School District Two

 

[Planetmaker]

This problem is the bain of my life! - Basically calls to the ext number will follow diverts, pickups but if the ext is ringing as part of a group call then it only handles the call as set out ie it will ring at thta ext and move on in the hunt.
4.2 has the feauture that allows a group call to then go to a ext after the call goes unanswered in the group. If this ext is part of youyr pickup group then it can be picked up. But user's find it difficult to determine if a phone is ringing with its own number or a group number.

 

[blobberdog]

Hello,

I'm also a member of the Cisco Forum and I have good news. A chap from cisco replied to me with the following:-


You need to upgrade to at least CCM 4.1(3) SR2 and then:

1. Enter CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support Use 1' under
the new group 'Cisco Support use Only' and click update. Only the value CSCsb42763 in this
parameter can enable the configuration in step 2. Change the value to anything else to
disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call Pickup Group
dropdown list and click update.

I have performed the above tasks and it works. An extra Field is added to the Hunt Pilot configuration page which allows you to specify a Call Pickup Group for the Hunt Pilot number.

 

[Planetmaker]

Nice 1 mate thanks for sharing this with us! I have been cleansed !

 

[VoIPGuyNSC]

Good one 'ole chap! Do appreciate the heads up on this one. I'll have to try this out right now!

John Lever
Telecommunications
Richland School District Two