Hunt Group & Personal Voice Mail

[NARSBARS]

Goal: Two ringing lines with only one line going to mail.
Can I program a hunt group to ring a telehone(s) only twice and roll over to itself and ring twice again? I am hoping that it may be a way to keep the Norstar mail from answering the hunt group with mail. I would program the the cfw to mail for three rings and the hunt group to roll over on two rings.
Am I recreating the wheel or does this sound o.K.

NARSBARS

 

[senk1s]

make sure the line answerd by hunt group is not primed to anything

overflow the hunt group back to itself

 

[mroberts]

In hunt group programming, member's fwding is ignored by hunt group programming. So I am wondering how it's getting to NVM.
Tell us how you have it programmed.

MRoberts

http://www.a1teletronics.com

 

[MarvO1]

Also, make sure that you do not have any lines in the huntgroup also assigned to a set that is a member of the huntgroup.

MarvO said it

 

[NARSBARS]

I made the ever dangerous "assumption". I figured the rule that if it rings, VM will answer it held. Does MRoberts answer mean that I can program the Hunt group to a set and a private line to a set and have no concerns about the hunt group going to the personal voice mail?
NARSBARS

 

[mroberts]

You can make an extension a member of a hunt group and also have it call fwd no answer to vmail, yes.

If the call comes to the phone by way of the Hun group, then the call will follow the hunt group programming. If it was a transferred call or on a DID line assigned directly to the set or transferred from the Auto attendant it will follow the forwarding of the phone to the vmail box.

MRoberts

http://www.a1teletronics.com

 

[NARSBARS]

I would like to thank everyone for the help. Problem Solved. I work alone and this is my only opportunity to have "tech talk" with other professionals. Sometimes, even after years of Nortel work, I find that there is a huge gap in something that I should know. Sometimes it is even a very basic piece of programming that I missed learning. Tek-Tips is the best forum I have ever found and has the best members.
Thanks again,
NARSBARS

 

[curlycord]

Quote from NARSBARS " Sometimes, even after years of Nortel work, I find that there is a huge gap in something that I should know."

I know the feeling!

Quote from pcjunkie -1999 "Everyone knows something about computers but nobody knows everything about computers."

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