I have a hunt group set to overflow to another hunt group. The group is overflowing even when agents are idle, and when it overflows, it's not ringing on any of extensions in the overflow group. The call sits in the queue for a few minutes, and the caller hangs up. I've looked at the monitor logs, and I see it going through all the extensions in the group and then go through all the extensions in the overflow group. All the extensions are listed as DND, Non Tapi User not logged in And FwdU Off, or LII Uninitialised And FwdU Off. I know for sure the extensions are logged in and not on DND.
Is there anything else I can look at to see what's causing this. I don't really understand everything in the monitor logs.
Is there anything else I can look at to see what's causing this. I don't really understand everything in the monitor logs.