IPO V11
Having an issue with a hunt group A with one member
Group A
Queuing off
No Answer Time 20
Overflow Time 20
Overflow Mode Group
Immediate Overflow: no active agents
Over flow to Group B with numerous members.
When the member from group A is on the phone, the call immediately goes to the group A voicemail which happens to be set to 300 seconds. I've tried every combo for the overflow settings, no good.
With queuing on, the call just rings and rings until the member is off the line.
Any ideas?
Having an issue with a hunt group A with one member
Group A
Queuing off
No Answer Time 20
Overflow Time 20
Overflow Mode Group
Immediate Overflow: no active agents
Over flow to Group B with numerous members.
When the member from group A is on the phone, the call immediately goes to the group A voicemail which happens to be set to 300 seconds. I've tried every combo for the overflow settings, no good.
With queuing on, the call just rings and rings until the member is off the line.
Any ideas?