I am working with 9.1 IPO. I have VM Pro answering my ICR for the queue. One agent in the queue. When that agent can't take a call, then after 30 seconds it's to go to a general delivery hunt group mailbox that I have set up.
The HG has queuing and announcements. is this why it will not overflow to the general delivery mailbox? Before you say yes, I have another queue that overflows to a HG after 30 seconds so I know you can overflow it.
My general mailbox(es) work as I can press 1 out of the queue and leave messages so I don't think that's the issue.
My gen del mailbox HG is collective if that matters. Voicemail on.
HELLP
The HG has queuing and announcements. is this why it will not overflow to the general delivery mailbox? Before you say yes, I have another queue that overflows to a HG after 30 seconds so I know you can overflow it.
My general mailbox(es) work as I can press 1 out of the queue and leave messages so I don't think that's the issue.
My gen del mailbox HG is collective if that matters. Voicemail on.
HELLP