I have a couple of J169 phones used by operators, they answer for multiple locations. All the different numbers land on VDN's that point to a single vector controlled Hunt Group. They have been using HntPos-Bsy key on the phone to step in and out of the group.
Basically they want calls to
[ul]
[li]arrive on multiple DDI numbers[/li]
[li]when at least one of the is Hunt Busy Deactivated the calls should queue for as log as it takes[/li]
[li]when the last one leaves (All busy Activated) calls overflow to security[/li]
[/ul]
Example:
VECTOR DIRECTORY NUMBER
Extension: 1000 Unicode Name? n
Name*: Operator
Destination: Vector Number 140
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 20
TN*: 1
Measured: none Report Adjunct Calls as ACD*? n
VDN of Origin Annc. Extension*:
SIP URI:
==============================================================================================
CALL VECTOR
Number: 140 Name: Operator
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 goto step 7 if staffed-agents in split 1400 = 0
03 queue-to split 1400 pri m
04 wait-time 5 secs hearing ringback
05 goto step 7 if staffed-agents in split 1400 = 0
06 goto step 4 if unconditionally
07 route-to number 5000 cov y if unconditionally
08
09
10
11
12
==============================================================================================
HUNT GROUP
Group Number: 1400 ACD? n
Group Name: Operator Queue? y
Group Extension: 2000 Vector? y
Group Type: ucd-mia
TN: 1
COR: 20 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:
SIP URI:
==============================================================================================
Then there are a couple of stations configured in the Hunt Group and the have HntPos-Bsy keys, this has worked in the past, now with all the agents Busy Activated it just queues (takes them as busy but still available), if I alter to Available Agents it overflows straight away.
Basically they want calls to
[ul]
[li]arrive on multiple DDI numbers[/li]
[li]when at least one of the is Hunt Busy Deactivated the calls should queue for as log as it takes[/li]
[li]when the last one leaves (All busy Activated) calls overflow to security[/li]
[/ul]
Example:
VECTOR DIRECTORY NUMBER
Extension: 1000 Unicode Name? n
Name*: Operator
Destination: Vector Number 140
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 20
TN*: 1
Measured: none Report Adjunct Calls as ACD*? n
VDN of Origin Annc. Extension*:
SIP URI:
==============================================================================================
CALL VECTOR
Number: 140 Name: Operator
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 goto step 7 if staffed-agents in split 1400 = 0
03 queue-to split 1400 pri m
04 wait-time 5 secs hearing ringback
05 goto step 7 if staffed-agents in split 1400 = 0
06 goto step 4 if unconditionally
07 route-to number 5000 cov y if unconditionally
08
09
10
11
12
==============================================================================================
HUNT GROUP
Group Number: 1400 ACD? n
Group Name: Operator Queue? y
Group Extension: 2000 Vector? y
Group Type: ucd-mia
TN: 1
COR: 20 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:
SIP URI:
==============================================================================================
Then there are a couple of stations configured in the Hunt Group and the have HntPos-Bsy keys, this has worked in the past, now with all the agents Busy Activated it just queues (takes them as busy but still available), if I alter to Available Agents it overflows straight away.
