Hunt group not forwading to next extension

[refreshmyface]

Hi,

I have an extension that will not forward to the next extension in the hunt group it is part of, changing the RCO doesn't affect this as it does with other extensions. I believe this due to a feature not being properly configured, here is the print of the extension in question:

TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBA WTA LPR MTD FNA HTD ADD HFD GRLD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD CDMR
CPND_LANG ENG
RCO 1
HUNT
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2131 1
CPND
CPND_LANG ROMAN
NAME IS HELPDESK
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[cmawbey]

post the hunt group it belongs to...

 

[refreshmyface]

Please note that the extension was previously redirecting as part of this group but it had to be recreated, this is why I believe that it is a feature config issue.

LSNO 0053
SIZE 8
RNGE

GHLN 0053
GHT

PLDN 2121
DNSZ 4
STOR 0 2131
STOR 1 2180
STOR 2 2128
STOR 3 2109
STOR 4 2197
STOR 5 2156
STOR 6 2198
STOR 7 2102

 

[Firebird Scrambler]

On the extension printout, I don't see any reference to the SCR 2131 being the MARP DN. Can you go into LD 20 and do a DNB against 2131 to find out if there are more than one appearances of the same number please?.

Are you using OTM/TM to make the changes?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[refreshmyface]

If by that you mean are we logging in as OTMUSER then yes we are.

The 2nd TN is the one the extension was previously assigned to and appears to be corrupt as I had a lot of problems deleting the extension when it was assigned to it.

DN 2131
CPND
CPND_LANG ROMAN
NAME IS HELPDESK
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 004 0 09 01 KEY 00 DES 004009 27 SEP 2012
(3904)
TN 004 0 10 04 KEY 05 MARP DES 004015 27 SEP 2012
(3904)

 

[Firebird Scrambler]

On your initial thread, you didn't show us the TN number. Which one did it belong to?. My guess that it was 004 0 09 01. When you deleted it, the MARP was passed onto the remaining DN on TN 004 0 10 04.

I think you need to log into the set and make TN 004 0 09 01 the MARP again?.

I don't like using OTM for extension changes. I prefer to use command line as you can see what is actually going on and I'd recommend that you do regular TNB captures to keep a history at regular intervals so that you can refer to them if needed.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

If you can obtain TNB capture files, then try out this useful tool below.

http://www.ghtrout.com/files/ConversionUtility(BARS-TNB-More)_by_DB.zip

It will list out all of your extensions in Excel and it's easy to find information.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[refreshmyface]

Extension 2131 belongs to TN 004 0 09 01 now, it was previously on 004 0 10 02 which I believe to be corrupt. Unfortunately I don't understand how MARP works, I've tried looking it up on Tek Tips but I am confused by it, any advice?

Thanks for the recommendation of the software but my company's archaic policies prevent downloads, even for those of us in IT.

 

[PhoneDudeJP]

CLS is set to HTD...Change CLS to HTA

 

[CS1000babe]

 

[CS1000babe]

Oops, broken link.see attachment