hunt group issues

[MahbubR]

Hi,
i have a group with below settings
MDSH> ghdap:grp=4;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
4 1 100000 15 110000 10 62708
62709
1Q. the issue is that sometime when the phones are idle for long and if i dial 4 i can hear ring tone but actually the ext 62708 or 62709 does not ring.
now if i dial directly one of the extension instead of the group code then the extension dials properly. After that if i dial the group number 4 then the ext will also ring.
can you advise what can be the issue and how can i dig further to find a solution?

2Q. if i dial a member of group how can another phone of the same group can pick up the call. what they need to dial to pick up each other's call.

thanks in advance.

 

[MahbubR]

is there anybody who can help me with this query?

 

[parnum]

What is you software?

Md110? TSW? CADAP;
MxOne? ts_about

Best parnum

 

[himdp]

Hi parnum, I think the MDSH prompt means it is MX-One although clearly the version is not given

 

[MahbubR]

**MX-ONE Telephony System ************
Version: 5.0 SP5 Hotfix2 build10

 

[doktor]

Hallo

If you face problems with group, the agents could have logged out of the group and/ the group could be forwarded to an internal or external destination:

We have the group 2553 with 2 members 2518 and 2519.

MDSH> ghdap:grp=2553;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
2553 1 100100 15 110050 5 1 2518
2519

END

Check with susip if they are logged out. The phone 2518 is IDLE.
Members can log out by entering *21*own extension number (e.g. 2518) # and in again with #21#.

MDSH> susip:dir=2518;
STATUS INFORMATION AT 11:12 10APR19
======================================================================

DIRECTORY NUMBER: 2518

TYPE TRAFFIC STATE PTR LINE STATE TERM INFO TERMINAL ID
DTS IDLE #01A6 FREE
ODN1:IDLE
ODN2:IDLE
ODN3:IDLE
END

Check if the group has a diversion and see with susip if the group is diverted or idle.

MDSH> cdidp:dir=2553;
CALL DIVERSION INDIVIDUAL DATA
DIR DIV
2553 219

END

MDSH> susip:dir=2553;
STATUS INFORMATION AT 11:20 10APR19
======================================================================

DIRECTORY NUMBER: 2553

TYPE TRAFFIC STATE PTR LINE STATE TERM INFO TERMINAL ID
PBX IDLE #001C FREE
END


The group 2553 is idle and ready to accept calls that will be send to members 2518 or 2519.

Hope that this info is usefull.

BR doktor

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[doktor]

Do you have more than one LIM, server ? Media gateway?

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[MahbubR]

These are the output from the commands you suggested:: //when the group 4 works meaning forwards the call to the ext//
MDSH> ghdap:grp=4;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
4 1 100000 15 110000 10 62708
62709

END

MDSH> susip:dir=62708;
STATUS INFORMATION AT 12:25 10APR19
======================================================================

DIRECTORY NUMBER: 62708

TYPE TRAFFIC STATE PTR LINE STATE TERM INFO TERMINAL ID
IPX IDLE #2058 ASSIGNED sip:62708@10.50.62.133;instance=urn:uuid:00000000-0000-1000-8000-00085D5A965D
END


MDSH> susip:dir=62709;
STATUS INFORMATION AT 12:26 10APR19
======================================================================

DIRECTORY NUMBER: 62709

TYPE TRAFFIC STATE PTR LINE STATE TERM INFO TERMINAL ID
IPX IDLE #205B ASSIGNED sip:62709@10.10.252.145;instance=urn:uuid:00000000-0000-1000-8000-00085D5A96A2
END


MDSH> cdidp:dir=62708;
NOT ACCEPTED
DIV
NOT ASSIGNED
MDSH> cdidp:dir=4;
NOT ACCEPTED
DIV
NOT ASSIGNED
MDSH> susip:dir=4;
NOT ACCEPTED
DIR=4
NOT IN RANGE
MDSH> susip:dir=62708;
STATUS INFORMATION AT 12:29 10APR19
======================================================================

DIRECTORY NUMBER: 62708

TYPE TRAFFIC STATE PTR LINE STATE TERM INFO TERMINAL ID
IPX IDLE #2058 ASSIGNED sip:62708@10.50.62.133;instance=urn:uuid:00000000-0000-1000-8000-00085D5A965D
END


MDSH>
------------------------------------------
about LIM yes we have 3 lims
and media gatgeways 1a/1b, 2a/2b, 3a/3b

------------------------------------------------------
[highlight #FCE94F]Test Method>[/highlight]
i dialed 4 and it was ringing ext 62709
now i asked my colleague not to pick up the call, so he did not pick up and after some ring the phone showed me 4 not reachable.
Then I dialed again 4 and it gives me msg >> Failed and i dialed again 4 it it shows dialing 4 instead of showing dialing ext 62708 and after 2 rings it closes automatic without ringing any ext.

 

[doktor]

Yes, there is some timers, that I need to check for this behaviour. I will get back.

In MX-ONE 6.3, you can set the ringing time for the members in the group:

MDSH> ghdap:grp=2900;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE RGTIME CLT CUST DIR MEM STAT
2900 1 1101000 15 110010 10 30 5 69100 FREE
69101 UNAVAILABLE

If you set the ringining time to e.g. 60 seconds, then you can have calls ringing for 60 seconds.
You can also see if the member is free or unavailable.

In MX-ONE 6.x the call to the group will put the member into unavailable state if the calls are not answered before e.g. 60 seconds.
Then, when one member is unavailable, the call will go to the next member.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[MahbubR]

my problem is that when i dial hunt group 4 and no one answers. next time if i call 4 again i get failed immediately. and if again i dial 4 it gives 2 ring but it does not ring any of the member ext of this group and disconnects.
that means the group 4 assumes that no ext is available. How to solve this issue?mine is v 5 sp5

 

[doktor]

Hallo

You need to check the system parameter 122 by aspaparnum=122; and let me know the value.

The parameter states the maximum ringing time on a Hunt Group member which is a generic extension. If the member does not answer during the predefined time, the member will be made unavailable for a period of 180 seconds.

In my system it has been set to 20 seconds.

MDSH> aspaparnum=122;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
122 20
END

to change it: aspacarnum=122,parval=25;
Write Y for Yes to set the value.

Maximum ringing time on a Hunt Group member (Generic Extension = IP phone.)

Try this and let me know the outcome.

You need an account with high level to do this.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[doktor]

You can send your alarm log to me on this address (see web page)

http://www.kandu.dk/spg153996.aspx

command alarm -p

/doktor

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[MahbubR]

hi
note that my values are same as yours::
-----------------------------------------------
MDSH> aspaparnum=122;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
122 20
END
-----------------------------------------------

MDSH> alarm -p

Global status: Severity0:35-0, S1:6-0, S2:0-0, S3:0-0, S4:1-0, High=4
Latest erase/reset: 2019-03-31 14:58:09 (UTC)
Complete erase/reset: 2019-03-31 14:57:26 (UTC)


S N Handle Dom. Code LIM Where Explanation
=============================================================================
4 161281 1 4 1 DAREC Failed while writing to call information output
1 161409 1 30 1 AMP-user There are analyzed core files to report
1 161793 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
1 162177 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
1 162305 0 275 1 TLP11 STATISTIC SUPERVISION, TOO SHORT SEIZURE OF TRUNK

1 165633 0 30 1 AL Incrementation alarm for alarm severity 0
1 73602 0 365 2 002A-1-30-16 DEVICE FAULT
0 161537 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 161665 1 5 1 DAREC Failed while connecting call information output
0 161921 1 31 1 Too much memory paging

0 162049 1 31 1 Too much memory paging
0 162433 1 31 1 Too much memory paging
0 162561 0 320 1 SIPLP Telephony calls throttled
0 162689 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 162817 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE

0 162945 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163073 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163201 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163329 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163457 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE

0 163585 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163713 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163841 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 163969 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 164097 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE

0 164225 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 164353 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 164481 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 164609 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 164737 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE

0 164865 0 31 1 AL Incrementation alarm for alarm severity 1
0 164993 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 165121 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 165249 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 165377 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE

0 165505 0 260 1 TLP11 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
0 73730 1 31 2 Too much memory paging
0 73858 0 320 2 SIPLP Telephony calls throttled
0 73986 1 32 2 Slow event response
0 74114 1 32 2 Slow event response

0 50691 5 20 3 MGW 3B LAN Error
0 50819 1 32 3 Slow event response

MDSH>

 

[doktor]

A bit strange. Can you post:

extension -p -d 62708
extension -p -d 62709

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[MahbubR]

MDSH> extension -p -d 62708
Directory Number Profile
Dir Cust LIM CSP Lang Max Secretary Max Security AMC Video BluStar Third Party Hotline Hotline Number Backup Number Area
Cost Term Exception Client Model Enhanced Services Code
62708 0 2 2 F - No 1 Yes No No - No - - - -
MDSH> extension -p -d 62709
Directory Number Profile
Dir Cust LIM CSP Lang Max Secretary Max Security AMC Video BluStar Third Party Hotline Hotline Number Backup Number Area
Cost Term Exception Client Model Enhanced Services Code
62709 0 2 2 F - No 1 Yes No No - No - - - -

 

[parnum]

I don’t have your MX version docs in front of me but check if this parameter exists and set it to 1

Best parnum

 

[doktor]

I can see that the members are in LIM 2, but the group is in LIM 1, so I would move the group to LIM 2.
Then check parnum 178, as written above.
If you have had some network issues, I normally delete the group and create it again.
Make sure that members and groups are in the same LIM, if possible.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[MahbubR]

yes Parnum and Doktor, i think the issue is there in parnum 178

my output:
MDSH> aspaparnum=178;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
178 0

i will change this PARVAL to 1 and test and revert back. Thanks so much both of you.