Hi,
i have a group with below settings
MDSH> ghdap:grp=4;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
4 1 100000 15 110000 10 62708
62709
1Q. the issue is that sometime when the phones are idle for long and if i dial 4 i can hear ring tone but actually the ext 62708 or 62709 does not ring.
now if i dial directly one of the extension instead of the group code then the extension dials properly. After that if i dial the group number 4 then the ext will also ring.
can you advise what can be the issue and how can i dig further to find a solution?
2Q. if i dial a member of group how can another phone of the same group can pick up the call. what they need to dial to pick up each other's call.
thanks in advance.
i have a group with below settings
MDSH> ghdap:grp=4;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
4 1 100000 15 110000 10 62708
62709
1Q. the issue is that sometime when the phones are idle for long and if i dial 4 i can hear ring tone but actually the ext 62708 or 62709 does not ring.
now if i dial directly one of the extension instead of the group code then the extension dials properly. After that if i dial the group number 4 then the ext will also ring.
can you advise what can be the issue and how can i dig further to find a solution?
2Q. if i dial a member of group how can another phone of the same group can pick up the call. what they need to dial to pick up each other's call.
thanks in advance.