Hunt Group Forwarding

[ConXtion]

Hey Everyone,

I'm working on an IPO 500 ver. 4.0(7) with Embedded voicemail. I’m going to try to be as detailed as possible so that everything is understood with what I am trying to accomplish.


Here's what i'm trying to get setup for a customer:

The customer wants to be able to have a caller ring a Hunt Group, which includes a couple exts, and then have it go to the HG voicemail if no one answers. But, they also want the ability to forward this HG to a mobile user on the weekends.


Here's what I have programmed in attemot to provide the solution:

A call rings into an ICR that points to Hunt Group 'A'. Hunt Group 'A' is set to 'Collective Call Waiting', rings two extensions, and it's setup for voicemail and needs voicemail. Also, for HG 'A', there's an 'Out of Service Fallback Group' programmed, which is set to ring Hunt Group 'B'.

HG 'B' is set to 'Sequential', has voicemail disabled, and it is set to ring a 'Phantom Ext' that has forwarding active.

The 'P. Ext.' also has voicemail disabled and is set to 'Forward Unconditional' to mobile number 9xxxxxxx, and 'Forward Hunt Group Calls' is active.

User '1' & User '2', which are the two exts that ring in HG 'A', both have a 'Set HG 'A' Out of Service' button programmed on their phone for when they need to forward the HG to a mobile user.


Problem:

When HG 'A' is set to 'Out of Service' and you call into the system and dial from within the Auto Attendant to ring the HG, it goes straight to HG 'A' voicemail. Shouldn't all the calls ring the mobile number at this point, based on the programming details above? I haven't had a whole lot of time to troubleshoot this so i'm sure it's something really simple i'm missing, or HG 'A' just has to have VM disabled for it to work. Problem with that, though, is we need VM to be on this HG. Any help would be greatly appreciated.

Thanks

 

[hairlessupportmonkey]

your first problem is the version of software. download v5.0.22 and update it.


ACSS - SME

 

[OBrienComms]

Hi I have had the same problem on argent offices & Ip Offices,
what you have done with you programming is basically right.
The porblem I think you have is due to the AA not releasing the call( supervised transfer ), sorry but I am having to make some assumptions here. Does the call follow the path when called directly ie not via AA. If it does then look no further you have your answer. Set the AA to blind transfer this should cure your problem, also check their are no clashes on system timers aswell. Hope this helps

 

[ConXtion]

Thanks OBrien, I'll check it out.

Hairless, you seem to be pretty confident that upgrading the software might or will cure the problem i'm having. Is/Was this a known issue for 4.0(7), or is this ver. just full of bugs?

 

[hairlessupportmonkey]

4.0(7) is just full of bugs.

get it up to 5.0(22)

ACSS - SME

 

[TomMills]

i'm pretty sure that hunt group forwarding was borked in 4.0, as well as many many many many other things.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

I would not even put my enemy on that version
Even 6.0.8 is better


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[gknight1]

The version is the issue, below is the known bug in 4.1 that was fixed in 4.1...

CQ39002 Call forwarding off site fails if the inbound calls target to a HG

 

[gknight1]

typo... found in 4.0 and fixed in 4.1.

 

[hairlessupportmonkey]

so really, as I said get it off 4.0

its just evil.

ACSS - SME