cjjones1100
IS-IT--Management
So management posed the question is we could setup buttons or some other functionality to allow the manager of the call center to remotely (from her phone) Hunt Group Enable different staff extensions. I figured there was a short code to do this and it wouldn't be a big deal, but I may be wrong.
The premise is that the Call Center Manager could add additional staff from other departments to cover lunches or staff shortages. This was an issue during the recent holidays. The main point that came across is that the user is forced into the Hunt Group and has no button to remove themselves. Users can be at other sites so the manager cannot always walk up and input the short code for Hunt Group Enable. And yes, getting reliable staff is a better answer, but that is easier said then done.
I know this can be done through the IP Office Manager, but I do not want to generate additional calls to the limited IT staff to make these changes throughout the day.
Can anyone think of a solution or even a 3rd party software?
Thanks,
Chris
The premise is that the Call Center Manager could add additional staff from other departments to cover lunches or staff shortages. This was an issue during the recent holidays. The main point that came across is that the user is forced into the Hunt Group and has no button to remove themselves. Users can be at other sites so the manager cannot always walk up and input the short code for Hunt Group Enable. And yes, getting reliable staff is a better answer, but that is easier said then done.
I know this can be done through the IP Office Manager, but I do not want to generate additional calls to the limited IT staff to make these changes throughout the day.
Can anyone think of a solution or even a 3rd party software?
Thanks,
Chris