Hunt Group Autodial button?

[kevkarma]

Hello,

Can a CAP module button be set to be an internal autodial for a hunt group? I am using 713 and 714 on a MICS v6.1 (non-XC). Everytime I program these using F*2, it doesn't seem to work.

I have done F*0 lookups on the buttons after programming. Both say "blank button".

Is there a way to do this?

 

[MarvO1]

I know you can assign them on a set, but have never tried it on a CAP. Seems like it should work, but as we all know, sometimes things are not as they seem. Have you tried assigning them onto the set instead?

MarvO said it

 

[kevkarma]

It does work if the set's button is programmed for either 713 or 714 (set is a M7324).

I really hope that a CAP can accept internal autodial to HG #'s.

Has anybody else run into this problem?

 

[bkrike]

I have never had the problem, but per specs if you want the CAP to show an HG, then the CAP must be a member of the HG. Once it is you can move the appearance with F*81

 

[kevkarma]

Ok, I have a few questions...

To make the CAP a member of a HG - do I make the phone it is connected to a member of the HG? or did you mean something else? (the CAP is connected to our receptionist phone x221)

Would it be possible to have the receptionist phone a member of 2 HG's if using v6.1 s/w? I remember the docs for 6.1 saying something about a phone could only be in 1 HG max.

Lastly, how does F*81 work? I have never used it before.

 

[bkrike]

There are other implications to consider when adding a DN to a hunt group, especially when that DN is a recep phone. For this reason your questions above should be discussed with your vendor, as this forum is not meant to replace him.

 

[kevkarma]

Our company does not have a dedicated vendor. I purchase the h/w and do the installs myself.

I guess I will need to keep researching until the solution is found.

 

[kevkarma]

If the receptionist phone is part of a HG, I could make the HG appear only - so as to not confuse her when she transfers to the HG's.

I did look up F*81, and see how it works now. I guess I will give it a try when she leaves for the day.

bkrike - could you explain a bit the implications you mentioned? I hope they are not too bad.

 

[MarvO1]

Looks like we are talking about two different things here.
My understanding is that you just want to call the HG from the CAP?????

MarvO said it

 

[kevkarma]

what I am trying to accomplish, is simply 2 autodial buttons on the receptionist phone's CAP module.

one button for HG 713, another for HG 714.

the goal is so that she can transfer to HG members in 2 button presses (transfer, then autodial).

 

[MarvO1]

Sounds like a reasonable request. Do you have the CAP assigned to the set under CAP ASSIGNMENT? Since that needs to be done to be able to put lines on a CAP, maybe that applies to HG's as well. I don't have a working M7324 to verify it on right now. Can't you spare a couple of buttons on the set? We know that works.

MarvO said it

 

[bkrike]

I agree with Marv- make sure it is programmed as a CAP, instead of just letting it "come on." I checked some of my old DESI files, and I see that I dont have any record of putting an HG on a CAP, only having them appear on the main phone itself, and I don’t have one to test either.

I did find this post...
thread799-329943
So it seems it may be a known limitation. You can always move other buttons from the phone over to the CAP.

I don’t think you want to make the recep phone a member of the group, as it is more for monitoring, but you could try it just to see what happens. I don’t know that the HG button, in that configuration, would allow for transfers anyhow.

 

[MarvO1]

Ok kevkarma, your question had me perplexed. I dug into my "needs fixin' someday" junk box, found a defective M7324.
Cleaned the sticky pink lemonade out of it, flushed and dried it just for you. I agree. Cannot get the HG onto a CAP button. I tried every method I could think of, including moving it over. I tried it with the CAP assigned, as well as unassigned. It might be documented someplace, but I've never seen it.
Verified on MICS 6.1
Verified on Mics 5.0
Verified on CICS 4.1
I had to prove it to myself too.
Fun stuff.
Now I have a nice newly refurbished M7324 thanks to you.

MarvO said it

 

[kevkarma]

Thanks to all for taking the time to help me out.

I guess I will need to place the HG autodial buttons on the M7324 instead.

MarvO - I hope the "new" phone works good for ya.

 

[nortelnorstar]

Has anyone ever tried this on a T7316e and KIM combo??

Marv

http://www.telemarv.ca

 

[MarvO1]

Hey Marv, this is Marv. I don't have a KIM to try with, but sure would like to know too. Just one of those little perplexing things to play with.

MarvO said it

 

[phoneygirl]

Hey Marvs,

I just did this - put an autodial button on a KIM to autodial a hunt group. Works great.

However, the switch is a BCM (don't know if that is different.....) and I did make the KIM and EKIM (like assigning the KIM) because I needed to put line buttons on it also.

Regards,
Elise

 

[bkrike]

Today I finally remembered to try this on a MICS 6.1 - t7316E / KIM.

I had the same end result that MarvO found with the 7324. It would act like it would take, but it would not. After programming it the button comes up as "autodial" on the KIM, but did not list the HG number, and did not dial the HG.

Guess it cant be done with the Norstar/KIM.

 

[MarvO1]

bkrike, thanks for checking that out. I had forgotten about it too. Strange little quirk, but not too important I guess. Elise, thanks for checking it on a BCM.

MarvO said it

 

[nortelnorstar]

First chance I get I'll try it on a 7.0

Marv

http://www.telemarv.ca