Armstrong2012
Technical User
I am running CM 4.x and when I create a hunt group I do not have the option to enter the announcement on that screen. I have tried to create a work around but I can't seem to get it to work.
What should happen is a call should dial 62009 and then:
Call to 62009 ----> coverage path 124 ------> route to hunt group 800
------> redirect to VDN 60741 -----> enter vector 820 ------> hear
announcement 52502
What happens is that people call and it rings and rings but no
announcement is played. I know the hunt group works because if you
take away the redirect to VDN 60741 calls are placed in queue.
This hunt group was recently setup a few days ago.
Here are some traces:
Dial Hunt group 800 directly 62372:
09:05:26 ring hunt-group 800 cid 0xea5
VOIP data from: 10.253.196.24:3288
09:05:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
09:05:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:05:43 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:05:43 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:05:53 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:05:53 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:06:03 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:06:03 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:06:13 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:06:13 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:06:15 idle station 43000 cid 0xea5
Dial VDN 60741:
09:07:36 active station 43000 cid 0xed4
09:07:36 G711MU ssff ps:20 rn:1/1 10.253.202.114:2572 10.253.196.23:2816
09:07:36 xoip: fax:T38 modemff tty:US 10.253.196.23:2816 uid:0x86af
09:07:39 dial 60741
09:07:39 term vector 820 cid 0xed4
09:07:46 active announcement 52502 cid 0xed4
09:07:46 hear annc board 017V9 ext 52502 cid 0xed4
09:07:46 G729 ssff ps:20 rn:1/7 10.253.196.23:2828 192.168.2.13:2222
09:07:46 xoip: faxff modemff ttyff 10.253.196.23:2828 (igc)
09:07:46 xoip: faxff modemff ttyff 192.168.2.13:2222 (igc)
VOIP data from: 10.253.196.23:2816
09:07:48 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:07:48 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.23:2816
09:07:56 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:07:56 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:07:57 idle announcement cid 0xed4
09:08:02 active announcement 52502 cid 0xed4
09:08:02 hear annc board 017V9 ext 52502 cid 0xed4
09:08:02 G729 ssff ps:20 rn:1/7 10.253.196.23:2832 192.168.2.13:2224
09:08:02 xoip: faxff modemff ttyff 10.253.196.23:2832 (igc)
09:08:02 xoip: faxff modemff ttyff 192.168.2.13:2224 (igc)
VOIP data from: 10.253.196.23:2816
09:08:06 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:08:06 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:08:11 idle station 43000 cid 0xed4
Dial 62009 while active hunt group:
09:31:59 active station 43000 cid 0x10c9
09:31:59 G711MU ssff ps:20 rn:1/1 10.253.202.114:2572 10.253.196.24:2588
09:31:59 xoip: fax:T38 modemff tty:US 10.253.196.24:2588 uid:0x86af
09:32:05 dial 62009
09:32:05 ring station 62009 cid 0x10c9
09:32:15 no answer station 62009 cid 0x10c9
09:32:19 coverage-path 124 point 1 cid 0x10c9
09:32:39 no answer hunt-group 800 cid 0x10c9
09:32:39 coverage-path 124 point 1 cid 0x10c9
09:32:40 G729 ssff ps:20 rn:1/7 10.253.196.24:2600 192.168.2.13:2146
09:32:40 xoip: faxT modemT tty:US 10.253.196.24:2600 (igc)
09:32:40 xoip: faxT modemT tty:US 192.168.2.13:2146 (igc)
09:32:40 G729 ssff ps:20 rn:1/7 10.253.196.24:2600 192.168.2.13:2146
09:32:44 idle station 62169 cid 0x10c9
09:33:05 Calling party station 62009 cid 0x10de
Someone answered and hung up on me on the last trace.
Thanks for the help.
What should happen is a call should dial 62009 and then:
Call to 62009 ----> coverage path 124 ------> route to hunt group 800
------> redirect to VDN 60741 -----> enter vector 820 ------> hear
announcement 52502
What happens is that people call and it rings and rings but no
announcement is played. I know the hunt group works because if you
take away the redirect to VDN 60741 calls are placed in queue.
This hunt group was recently setup a few days ago.
Here are some traces:
Dial Hunt group 800 directly 62372:
09:05:26 ring hunt-group 800 cid 0xea5
VOIP data from: 10.253.196.24:3288
09:05:35 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
09:05:35 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:05:43 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:05:43 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:05:53 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:05:53 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:06:03 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:06:03 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.24:3288
09:06:13 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:06:13 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:06:15 idle station 43000 cid 0xea5
Dial VDN 60741:
09:07:36 active station 43000 cid 0xed4
09:07:36 G711MU ssff ps:20 rn:1/1 10.253.202.114:2572 10.253.196.23:2816
09:07:36 xoip: fax:T38 modemff tty:US 10.253.196.23:2816 uid:0x86af
09:07:39 dial 60741
09:07:39 term vector 820 cid 0xed4
09:07:46 active announcement 52502 cid 0xed4
09:07:46 hear annc board 017V9 ext 52502 cid 0xed4
09:07:46 G729 ssff ps:20 rn:1/7 10.253.196.23:2828 192.168.2.13:2222
09:07:46 xoip: faxff modemff ttyff 10.253.196.23:2828 (igc)
09:07:46 xoip: faxff modemff ttyff 192.168.2.13:2222 (igc)
VOIP data from: 10.253.196.23:2816
09:07:48 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:07:48 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.253.196.23:2816
09:07:56 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:07:56 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:07:57 idle announcement cid 0xed4
09:08:02 active announcement 52502 cid 0xed4
09:08:02 hear annc board 017V9 ext 52502 cid 0xed4
09:08:02 G729 ssff ps:20 rn:1/7 10.253.196.23:2832 192.168.2.13:2224
09:08:02 xoip: faxff modemff ttyff 10.253.196.23:2832 (igc)
09:08:02 xoip: faxff modemff ttyff 192.168.2.13:2224 (igc)
VOIP data from: 10.253.196.23:2816
09:08:06 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:1 Avg:0
09:08:06 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:08:11 idle station 43000 cid 0xed4
Dial 62009 while active hunt group:
09:31:59 active station 43000 cid 0x10c9
09:31:59 G711MU ssff ps:20 rn:1/1 10.253.202.114:2572 10.253.196.24:2588
09:31:59 xoip: fax:T38 modemff tty:US 10.253.196.24:2588 uid:0x86af
09:32:05 dial 62009
09:32:05 ring station 62009 cid 0x10c9
09:32:15 no answer station 62009 cid 0x10c9
09:32:19 coverage-path 124 point 1 cid 0x10c9
09:32:39 no answer hunt-group 800 cid 0x10c9
09:32:39 coverage-path 124 point 1 cid 0x10c9
09:32:40 G729 ssff ps:20 rn:1/7 10.253.196.24:2600 192.168.2.13:2146
09:32:40 xoip: faxT modemT tty:US 10.253.196.24:2600 (igc)
09:32:40 xoip: faxT modemT tty:US 192.168.2.13:2146 (igc)
09:32:40 G729 ssff ps:20 rn:1/7 10.253.196.24:2600 192.168.2.13:2146
09:32:44 idle station 62169 cid 0x10c9
09:33:05 Calling party station 62009 cid 0x10de
Someone answered and hung up on me on the last trace.
Thanks for the help.