HTML Links causing error

[bwesenberg]

One of our users has a work manual that was created In Word 2003 and saved as an HTML document, the manual contains TOC's and links to many PDF and Word Docs.
We recently upgraded from Office 2003 to Office 2007 and since that time the user is having issues modifying the document.
She opens the HTML Manual which opens in IE and then from the File menu chooses Edit with MS Word. She needs to use the Ctrl+Click to navigate the links in the TOC. The links in the TOC often link to other TOC's she can only get about two or three into the TOC's and then she gets a Microsoft Office Word Error:
Microsoft Office Word has encountered a problem and needs to close.....
Then it allows to send an error report or not.

This is keeping her from updating her manual. I have tried this on several machines and the same error occurs.

I do have one machine in the building that still has Office 2003 on it and she is able to do everything she needs with the manual on this machine.

Does anyone have any ideas as to what this could be and how to resolve this issue?

 

[genomon]

Have you tried going to Word Options|Advanced and setting the compatibility options for the open document to 2003?

Beir bua agus beannacht!

 

[bwesenberg]

I have tried 2003, 2002, 2000 and none of those work either. I still get the same messages.

Any other ideas?

 

[genomon]

Try doing a help search on "converting documents". Compatibility mode is discussed there and may prove helpful.

Beir bua agus beannacht!

 

[bwesenberg]

I did not find the Help search for converting document helpful at all. I knew all of this already and does not explain or give me a solution for fixing this issue.

Any other thoughts?

 

[sidetech]

did you try turning off ctrl+click and see if it happens

 

[bwesenberg]

I just tried that and that does not work either. I still get the error message after I get about three levels into the links.
Thanks for trying.

Does anyone have anything else we can try? We are at our wits end with this issue and have more than 10 hours of reasearch into this.

Thanks

 

[genomon]

Nice unacceptable behavior from MS (again). If you are not averse to working in the cloud, you could try to open the doc in Google docs or Office Live. This is really a shot in the dark, but I feel your pain and thought just maybe?.....

Beir bua agus beannacht!