hp surestore 40x6 cleaning tape error

[isorders]

I have several HP SureStore 40x6 and 24X6 DDS3&DDS4 backup units. I can not get the cleaning tape to be recognized in any of them.
When an inventory is done, it always gives a 6096 and an 8020 bad media error.
I am running ArcServe 2000 with at least Service Pack 4 on all units. We did not have this problem on ArcServe 6.61.

 

[SoupRice]

You may need to run Arcserve Device Configuration from the Start/Programs/Arcserve menu and config your changer with a cleaning slot. We have one server that needs this process each time we reboot it.

If you have more than 1 tape drive attached to this server you also need the Tape Library Option installed.

Hope this helps.