HP PSC 2210 - It feeds the paper but won't print

[mlsoares]

Hi,
I would be really grateful if anyone could give me a hint on how to solve the following problem:

When I command the printer (PSC 2210 All-in One) to print (out of any program) the printer starts working as normal: the paper is fed and when it's about to print, it spits the paper blank.
I can print a test page from the HP toolbox and also it can print the details of head alignment etc., but it won't print a test page if commanded in the properties box of the printer.
Thus, the problem is not that the printer can't print - since it clearly does - but for some reason it won't print anything "external" to its toolbox functions.

I have unistalled (fully!) the software and re-installed it (fully; including patches), and still see no progress.

The printer has some 4 years and has always worked well (even with my computer under the current configuration), but from a certain point in time (which I cannot identify)this problem arose.

Please help!!! Thank you very much.

Miguel.

 

[YellowOnline]

I have seen this problem before with exactly the same type of machine, but it is a few years ago so I must think really hard to remember how we solved it. At least you know that "youre not alone" ;-)

The only thing I can right away think about is a setting that stays where it is, however much you uninstall/reinstall. Just to exclude a problem wit the printer itself, try installing and using it on another machine. If you have the same result there it must be a hardware problem anyway.

Yellow

 

[mlsoares]

Thank you for your reply, YellowOnline. Indeed, now I know I'm not alone...

I forgot to say in the original post that the printer works fine with my wife's laptop; so it rules out any hardware problem.

It would be great if you could recall the nature of the problem.

Thanks again to anyone that can help.

 

[kjv1611]

For the problem on the computer with the issue, I'd say try uninstalling all the program files for the printer - add/remove programs part.

Then make sure that the driver is gone from the print server on the computer (Control Panel - Printers/Faxes - File->Server Properties ->Drivers Tab, make sure any instances of the printer driver (or anything related) is deleted ("removed").

Restart the machine.

Next, use a registry cleaner to clean the registry - I prefer RegScrubXP Pro, myself, though it's no longer supported. It's free, and you can still find it at

http://www.majorgeeks.com

When that's done, restart again, and reinstall your printer - see if that works!

--

"If to err is human, then I must be some kind of human!" -Me

 

[mlsoares]

Sorted !!!
For future reference of anyone with the same problem, please see below:

In contact with the HP tech support online I was able to identify the problem (even though I'd never though of looking there):

under "My computer" properties, in the "Advanced tab", "Performance" settings, "Data Execution Prevention Tab", the first option had to be checked: "Turn on DEP for essencial Windows programs and services only".

I had the second option checked ("Turn on DEP for all programs and services except those I select") and had a list bellow with exceptions. I believe if I wanted to maintain these setting, i had to had an option in this list called "Generic Host Process" to check, but I didn't, so I went with the "Turn on DEP for essencial Windows programs and services only" route.

Thank you to those who read the thread and tried to help,
Miguel.