I recently purchased a HP Photosmart 3300. It has wireless capability, but I hard wired it into my router. Works fine for a couple days and then the LCD panel blue screens with some cryptic error message (numbers etc...). HP's solution was to reboot the printer and "keep these instructions on how to reboot the printer for future reference" (indicating to me that the problem isn't fixed (in their minds)). Sure enough, the blue screen problem persists. I don't mind an occassional reboot, but this is ridiculous. The "multi function" is useless if I can't leave the damn thing on to receive a fax. Anyway, does anyone have any idea what the issue might be? I installed a new/updated driver to no avail. HELP!
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HP Photosmart 3300 blue screen issue
- Thread starter BadDog
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PS. HP's solution is to reboot the printer. Unfortunately, that only solves the problem for a day or so before it blue screens again. HP says it is because "the printer has an internal condition" (my interpretation is that it has garbage inside the box). Here is a link to their "solution":
I'm not sure about this printer, but I know that on the laser printers that I work on problems like these are often caused by power surges that interupt the DC controller or formatter board. It may be a long shot, but it could be a similar problem here. Is the printer on a surge protect or ups?
Hope this helps
Good Luck!
Chris
Hope this helps
Good Luck!
Chris
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