HP Pavilion dv5000 Laptop - USB Ports Not Working

[gavm99]

Hi all,

I have a HP Pavilion dv5000 Laptop which is running Windows XP. When any USB device is plugged into any of the 3 USB ports, none of them are recognised. You get the message in the bottom right that the device isn't recognised.

I have uninstalled all the USB related devices and rebooted several times. I have ensured that power management of them is turned off and I have even tried removing the battery from the laptop to displace any static issues.

Now I have taken this a step further and ran a Linux boot CD on the laptop and again the USB Ports aren't recognised, so now I'm starting to think they are faulty even though 2 are on one side of the laptop and 1 on the other.

Does anyone have any thoughts on this and where the problem might be?

Thanks.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

Interested in my personal blog?

http://www.thelucidview.co.uk

 

[wahnula]

Hey Gav,

Have you nosed around in the BIOS to make sure there is not a setting for disabling the USB ports? I would guess that the "optimal defaults" setting would enable all peripheral ports.

Otherwise, if you've tested w/ Windows and Linux then I'd say that's a proper troubleshooting procedure, and you might be needing a new mainboard.

Tony

Users helping Users...

 

[gavm99]

Hi Tony / All,

I have checked in the BIOS and there is nothing at relating to USB ports, it is very simply BIOS with minimum settings.

Any other ideas?

Thanks.


Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

Interested in my personal blog?

http://www.thelucidview.co.uk

 

[wahnula]

Gav,

Don't know if this will help, but at this point it might be a shot: thread602-1313722

Tony

Users helping Users...

 

[gavm99]

Hi all,

In the end I advised the customer to purchase a PCMCIA USB Card for the laptop, this is the cheapest option!!

Thanks.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

Interested in my personal blog?

http://www.thelucidview.co.uk