HP LJ3030 scanner driver issue

[Computician]

Hello,

Have a strange problem. I have been using HP lazerjet 3030 multifunction printer for a year on my Pavilion 1030n machine. No problems but this time when I tried to reinstall the printer driver from its CD the scanner won't work. The installation completes without any problem but the scanner driver somehow doesn't seem to install. I tied to reinstall, also used the scanfix utility provided by HP but no success. Can any one share any thoughts.

Regards,

 

[ski]

Did you try the printer driver from the HP site?

 

[NoCalAdmin]

HP will have your software bundle for the combo... don't just get the driver or your scanner will not function through the software side, only form the manual panel

Tom

 

[Computician]

Ski & NoCalAdmin,

Thanks for the replies. Guys, I installed the driver package from the HP driver CD which came with the printer. Also, did try the updated package from HP website. Its not the printer driver that I am installing rather the whole printer driver suite....

Regards

 

[NoCalAdmin]

exactly. your CD is out date and has been ont he shelf how long?> HP I bet has provided an updated version of you bundle on their website. Remove you CD's version and re-install with the webs version...

Tom

 

[Computician]

Hi NoCalAdmin

I tried that too. Infact they have two types of driver sets one PCL6 and one PCL5e(something). I uninstalled the CD bundle and installed the HP website new bundle (about 27MBs). Same issue.....They recognize that there are issues with the scanner driver as I see a scanfix utility on their website, which I tried as well but nothing.....

Regards

 

[NoCalAdmin]

what does HP have to say?

Tom

 

[Computician]

Hi

Haven't contacted them yet as they offer tech support only on weekdays for printers. I will contact then today and then if the problem is solved, let you guys know too.

Bye