HP 8550 does not recognise that toner catridges are installed 1

[sean55]

A used laserjet HP 8550 that was recently purchased and shipped, upon booting up it shows the messages -"install yellow toner", -"install cyan toner", -"install magenta toner"
while these catridges are already installed.
The printer was checked and tested before before purchasing and worked perfect. . I did notice a slight amount of toner spilling out in the shipping. I wonder if anyone can give me a clue as to how to resolve this.
JOHN

 

[netmanrick]

Ensure the printer is not contaminated with toner. I hope this printer was not shipped/relocated with cartridges installed!!!! You could have a whopping BILLABLE service call.
I you attempt to do this yourself,DO NOT use a regular vacum cleaner;you will destroy it(plus have a nice fire).
Use only a Vacum cleaner especially manufactured for copier/toner.

Rick Harris
SC Dept of Motor Vehicles
Network Operations

 

[dpbroda]

The leaking toner may be covering the sensor that detects the cartridges, you can try wiping it with a lint free cloth or vaccuming with a shop vac with a hepa filter if you have one. This is cheaper than a toner vaccum and works.

Donald Broda
Vice President

http://www.brtoner.com