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HP 5N Paper Jam

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pdausman

IS-IT--Management
Sep 21, 2006
2
US
It goes through warm up then starts spooling, but when it gets to the backside of the printer is coming up with the Paper Jam error. The very bottom of the page still holds the shape of the rollers that it got stuck in. It's got print on the page..any help as to which set of rollers that might be and what part that I need to get replaced?
 
Sounds to me that the paper is jamming inside or before the fuser. Fusing assembly probably have to be exchanged on this issue.
 
I swapped the fusing assembly, but same symptoms. The paper(but not every paper) is wavy towards the bottom. and it's either happening in the fusing assmebly or before that. Also why is the page that gets stuck in the assembly discolored (yellowish). Is that because of the heat?
 
It is probably the exit rollers at the top of the printer where the paper comes out. If they are slipping and not pulling the paper through, the rollers pushing below "accordian" the paper as the top rollers aren't doing their job.

Sometimes a very light coating of Dot 3 brake fluid can provide the necessary grip for a time. I don't think a new set of rollers is very expensive.

Jim Asman
 
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