We have an HP laserjet 4000tn that has been giving us problems for about a year. It is a network printer. Ever so often, it cuts off documents towards the bottom. It doesn't do it all the time, but it seems to do it when we need something most. Has anyone had similar problems and what did you do? Could it be a bad driver and how would I fix it? Thank you for your help.
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HP 4000tn
- Thread starter ozzie13
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mattjurado
MIS
Does it happen from output generated from different applications, or the same application all the time?
Matt J.
Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.
Matt J.
Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.
- Thread starter
- #3
The problem occurs with all applications. I talked to HP support today and they had me uninstall the printer from the server and reinstall it. I don't know if this will solve the problem. The user will let me know. What do you all think?
RationalMan
Technical User
My guess is that the printer is being sent a job in the wrong print language, e.g. the user is trying to print a Postscript job when the printer is set to PCL6.
Check the "personality" on your print configuration menu.. see if it is set to "auto", "PS" or "PCL6.
Check the "personality" on your print configuration menu.. see if it is set to "auto", "PS" or "PCL6.
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