How you initiate a maintenance session in a MICS

[ArmstrongTelecom]

Im getting a 271 error code followed by a 289 which resets the system.

event code 271 states "incomplete telephone firmware" but it doesnt state which telephone it comes from. As an action it asks to initiate a maintenance session. How do you that? Will this give me the problem extension.

Then after the 271 a 289 pops which says is a "the code is trying to access a structure with an invalid index" The actions states to get restart trace backs including RTP trace backs.

Also: Any idea on how to get restart trace backs?

Thanks

Daniel Armstrong

http://www.armstrongtelecom.com

http://www.vodavi-online.com

 

[lugerlover]

call nortel if 7.0...if not upgrade if still occurs call nortel