How would I write this in a Vector? Hunt 2 go 2 ext. and external # 1

[surferdude949]

caller select option 1 from menu and calls go to extension 4000 rings 4 times and then goes to an external DID number.

I was thinking about creating one hunt group for ext. 4000 and add a VDN ext. as the 2nd ext. in that HG. The VDN will then go to another vector and route out to the external number.


S8500 CM5 no EAS

 

[simreal]

well the vector is fairly easy.

0 wait 2 seconds hearing ring
1 collect 1 digit after ann xxxxx
2 goto step XX if digits = 1
3 <other goto steps>
4 stop
XX route to number 4000
XY disconnect

Then on station 4000 add a cov path. In that cov path add remote coverage to the external DID as the 1st point (after 4 rings).

 

[surferdude949]

How do I add the remote coverage path to ext. 4000 coverage path?

I also need to keep the voicemail ext. coverage path for ext. 4000 when it gets regular calls.

 

[simreal]

The command will be "change coverage remote 1"


then in that table add (in the first available blank spot) the external numbers.


If the first blank spot was number 10, then in your coverage path you put r10 as the coverage point.

As far as keeping voicemail you cant do both .. it's either or. If you need to be able to do both then tell me more about the calls that you want to forward externally.

How do those calls enter the system and how are they different from normal calls to this station 4000?

 

[surferdude949]

Ok I think I understand now. These calls reach a TFN which is pointed to a VDN then vector.
Station 4000 also receive regular internal and external calls.

 

[simreal]

ok .. but you only want the calls coming into the TFN to go to 4000 and then to you external number right? you want 4000 to be able to take his/her normal calls and then those calls go to voice mail?

In that case I would create a virtual extension (x port that station) then give the virtual station a coverage path. In the 1 coverage point put 4000 with 4 rings. The second point would be the r10 (remote coverage) from my first post.

Then give his phone a bridged appearance of the virtual phone. (this is the only change to his phone)

Make sure to set Bridges call alerting to "y" on his phone so it rings when the bridged appearance is receiving an incoming call.

This should do the trick and allow his normal calls to still go to voicemail.

 

[surferdude949]

Wow ok great idea, going to try this.

 

[surferdude949]

Ok got the HG to work. However in the vector, when I press the option for the virtual ext. it loops the call in the vector. See below it's option 6, line 11. When you press 6 it loops back to step 5. If I insert another "regular" ext. instead of 4000, it works fine.

Number: 5 Name: TesT
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 0 secs hearing ringback
02 goto step 18 if ani in table 11
03 goto step 23 if time-of-day is all 17:00 to all 06:00
04 goto step 23 if time-of-day is fri 17:00 to mon 06:00
05 collect 1 digits after announcement 3511
06 route-to number 3600 with cov n if digit = 1
07 route-to number 91xxxxxxxxx with cov n if digit = 2
08 route-to number 91xxxxxxxxx with cov n if digit = 3
09 route-to number 91xxxxxxxxx with cov n if digit = 4
10 route-to number 91 xxxxxxxxx with cov n if digit = 5
11 route-to number 4000 with cov n if digit = 6
12 route-to number 91xxxxxxxxx with cov n if digit = 7
13 route-to number 5555 with cov n if digit = 8
14 route-to number 7777 with cov n if digit = 9
15
16 goto step 5 if unconditionally
17
18 stop
19
20
21
22
23 stop

 

[surferdude949]

Nevermind, realized cov was set to N, changed it to "Y" and it's working. Thank you!