CableMonkey
Technical User
Greetings. Is it possible to insert digits in the ARS table in order to translate 11 to 911? The users want to be able to reach 911 by dialing both 9+ 911 and 9+11. We are using a Merlin Magix 2.0
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How to strip/insert digits in the ARS tables. 2
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TouchToneTommy
Vendor
You already have that feature built into the Magix starting with R1.5, called "Allow-11". If a user dials "911" OR "9-911" the system will grab a trunk and dial 911
Tables->ARS->More->E911->Allow 11->[Select "Enable" or "Disable"]->Enter
will get you there.
You may have instances where users want to dial a long distance number, dial 9 for the ARS, and "fat-finger" the 1 before the area code, accidently calling 911. Make sure they know to stay on the line and apologise to the 911 operator!
Tables->ARS->More->E911->Allow 11->[Select "Enable" or "Disable"]->Enter
will get you there.
You may have instances where users want to dial a long distance number, dial 9 for the ARS, and "fat-finger" the 1 before the area code, accidently calling 911. Make sure they know to stay on the line and apologise to the 911 operator!
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