How to Stop External Call to a DN but not internal Call ?

[cygnut]

Is there any way to stop people calling from outside company phone system ?

Still need to be able to call internal extension.

 

[phoneguy427]

If you mean stopping outbound calls you have to set restrictions on the sets or the lines.

 

[acewarlock]

Do you have DID? if so remove the target line from the phone.

 

[Phonehed]

Need more data.



Phonehed in Dallas

 

[cygnut]

Sorry for the confusion.

DO allows incomming / outgoing call between company's internal DNs.
BUT, do not allow outside callers to ring on that DN.
Outgoing to external public Tel. no. can be restricted by filter - that's no problem.

TIA !

 

[acewarlock]

Is this a did number? If so change it to a NON-DID ext.

 

[cygnut]

The no. is not a DID No.
People call-in the Main Tel. No. and dial the DN extension.

We would like to stop staff pickup any call from outside directly.

Have to call to the supervisor before the staff answering / return to the caller.

 

[jjimm]

Remove the line appearances from the sets, and put lines in a pool group with 9 access code. Calls between extensions can be achieved with intercom buttons. Outgoing calls will
from ICM buttons by with dialing 9.

jjimm

 

[cygnut]

How do I take away the line appearances on the set ?

 

[jjimm]

That's under Terminals and Sets in the programming.

 

[cygnut]

Sorry, no idea which section under "Terminal & Sets".

After entering "Terminal & Sets",
Show set: 212 (just an example)

Line access,
Line assignnment,
Line Pool Access,
Prime Line:I/C,
Intercom Keys:2,
Answer DNs,
OLI #: NONE

Where should I goto ?

Thank !!

 

[CallLuke]

What exactly are you trying to do? Stop callers from reaching a specific extension from the auto-attendant? or Stop outside lines from ringing on a particular set?

 

[cygnut]

I am so sorry about the description that no one understand.

Basically, the company trying to stop outside people to call into extension (i.e. DN 211) to look for a worker in the plant. So, the idea is to stop people, calling from outside, to reach some extension. If possible, all outside call should transfer to one extension first (which is their supervisor's extension)

I am assume the outside call were transfered from Auto-Attendant services, cause there were no reciption desk.

Internal DN Calling or DN transfer should be still functional as usual.

I wonder is that possible ?

 

[acewarlock]

Stop using AA and have all lines appear on a supervisor phone and let him answer the phones or get a Attendent.