Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

How to Setup Auto Attendant 3

Status
Not open for further replies.
HTRTech

HTRTech

Technical User
Sep 5, 2003
17
US
Greetings,

Can someone help? I'm turning in circles trying to figure out how to setup a delayed auto attendant.

I think I've got thing setup ok on the VM side, becuase I can call the VM Ports and hit my recording and my menu works.

I'm having trouble configuring things on the Magix side.

Here is what I've got

WinSPM v9
Magix Release 4.0 v7.0 Mode: Hybrid/PBX
Merlin Messaging R4
Calling Group 770 covering Group 30 (extensions with voicemail)
Calling Group 780 covering Group 29 (extensions without voicemail)

What I want to have happen is for a caller to call into the system and hit the automated attendant after two rings. If the caller doesn't know their parties extension then they are prompted to dial 3 which rings Calling Group 780 (extenstions that don't have voicemail)

I setup a phantom Calling Group 771 and setup 770 as overflow, problem was, after two rings the VM picked and annouced "Transferring to Operator". I don't want that I want the AA to play. (I then went through and reset those changes)

Additonally...I my head hurts and I'm running out of graph paper...

See below and thanks!


A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 304
A 2 305
A 3 306
A 4 307
A 5 308
A 6 309
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 780 Group Type : AutoLogin
A Call Distribution Type : GROUP RING

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage :

A Member No. EXT # LABEL
A 1 200 OPERATR
A 2 205 COPYROO
A 3 208 100HALL
A 4 209 200HALL
A 5 211 300HALL
A 6 212 400HALL
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :


 
Sort by date Sort by votes
Thanks

Ok - Before I go off and really screw things up.

Step One - Setup 771 as an Automated Attendant in Messaging

After that I'm not sure. Would you give me a little more.
 
Upvote 0 Downvote
It works! Thank-you, Thank-you, Thank-you!!!

Occasionally I have more enthusiam then brains and took your advice and tweaked a couple of settings. Those changes appear to have worked and I will now run the system through its paces and look for unintended results.

You mind double checking my changes just to make sure I don't blow something up.

(BTW-I'm an end user in a rural setting with an Avaya provider that does not provide good support. So I've had to go solo and educate myself by reading manuals. We've grown our system from a Partner II to Magix with DID.)

A DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 304
A 2 305
A 3 306
A 4 307
A 5 308
A 6 309
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 771 Group Type : AutoLogin
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 15
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 804 805 806 807 808
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 780 Group Type : AutoLogin
A Call Distribution Type : GROUP RING

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage :

A Member No. EXT # LABEL
A 1 200 OPERATR
A 2 205 COPYROO
A 3 208 100HALL
A 4 209 200HALL
A 5 211 300HALL
A 6 212 400HALL
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
 
Upvote 0 Downvote
I would change the 770 to a Circular and not a LINEAR group.
 
Upvote 0 Downvote
The rationale for using Linear Hunt on voice mail is to keep the last ports as idle as possible for lighting MW lights and Outcalling.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

endel2005
  • Question
Avaya Partner ACS auto attendant
Replies
3
Views
201
TouchToneTommy
TouchToneTommy
TipOfTheIceberg
  • Locked
  • Question
Avaya Partner - Voice Messaging PC Card - Auto Attendant Issues 1
Replies
5
Views
235
TouchToneTommy
TouchToneTommy
SPDCo
  • Locked
  • Question
Office Setup - Avaya PBX w/ Audix 2
Replies
6
Views
188
Dexman
Dexman
AMG910
  • Locked
  • Question
Partner ACS Auto Attendant and Night Service
Replies
2
Views
100
AMG910
AMG910
Jim E
  • Locked
  • Question
Legend - How to Show CO Line in Use 1
Replies
5
Views
135
wireboy
wireboy

Part and Inventory Search

Sponsor

Back
Top