How to set up welcome announcement

[michmich111]

Hi, I have problem with welcome announcement, when I'm trying to add announcement to extension number I got message "COMMAND UNKNOWN". Can you help me ?
I have md110 BC11SP10.

<RACEIIR=3144,WELCOM=2;
COMMAND UNKNOWN
<

<RACEPIR=3144;
COMMAND UNKNOWN

<RADNP:VSID=1;


RECORDED ANNOUNCEMENT DIRECTORY NUMBER INFORMATION

VSID DIR CAT

1 3333 0

END



<RAEQP:VSID=1;
RECORDED ANNOUNCEMENT EQUIPMENT

VSID BPOS COMPR

1 1-0-20 NO

END


<RADSP:ANN=ALL;
RECORDED VOICE ANNOUNCEMENT DEVICE SELECTION DATA

ANN VSID EMDEV

1 1
2 1
3 1
4 1
5 1
6 1
7 1
8 1
20 1

END

<RAMDP:ANN=ALL;
RECORDED VOICE ANNOUNCEMENT MESSAGE DATA

ANN MSG EWT

1 1
2 2
3 3
4 4
5 5
6 6
7 7
8 8
20 20

END



<ASPAPARNUM=116;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
116 6
END



<ASPAPARNUM=161;
APPLICATION SYSTEM PARAMETERS
PARNUM PARVAL
161 63
END


<RAGAP:GRP=ALL;
GROUP ANNOUCEMENT DATA

GRP WELCOM QUEUE CONANN REPQUE CIDREQ EWTA


END

<

 

[fcpli]

As the system tells you, the command is not there. BC11 does not support racei.

 

[michmich111]

Can I do announcement on BC11?

 

[fcpli]

not with racei, all other possibilities
are there as described in alex or dynatext. If you need racei, upgrade your MD....

fcpli

 

[michmich111]

fcpli, I dont have alex, dynatext. Could u help me with this ? I have recorded message. Idk how to add this message to phone number.

 

[himdp]

as fcpli stated RACEI is not available in your system at BC11SP10 as the feature is not available.
Your options are limited to Recorded voice announcement to the calling party for the following call cases:
1. Incoming call to a PBX-operator and the PABX-operator answers the call (PABX-Operator Answer Announcement)
2. Diverted calls
3. Calls to PABX-operator queue
4. Calls to ACD-groups
5. Calls to PBX-groups
As for BC11 Alex, knock yourself out-

http://www.pdn.ac.lk/doc/alex/

 

[michmich111]

HIMDP, Thanks a lot. May I ask you about nr. 5 PBX-groups: Group number. ACD or internal group hunting group.

Can I do this for Pick up group?
or I have to create ACD group and add there dir numbers ? is it will work ?

 

[himdp]

I am inclined to say no, because it says PBX-Group which is not a pick up group but to confirm it I would need to read Alex. However since it is you that wants to know about it not me; it is a good opportunity for you to use the link I posted (while it still lives) and read it yourself. Just a thought