how to set up hunt groups

[mcall]

I'm still learning how to configure the Option 11C so pls forgive a basic question. I have a system cust can call into to check accounts and make changes. Cust calls a number which is translated to one of our DID #'s (6018) and sent into the switch. 6018 is set up as an ACD with NCFW set to 8800 which is part of a circular hunt (8800-8816). Following is print of first 2 members 8800 & 8801.

DES VCEBK
TN 021 0 00 13
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 8800 0 MARP
AST NO
IAPG 0
HUNT 8801
TGAR 0
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRD CWD SWD MWA RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD
USRD BNRD OCBD RTDD RBDD RBHD FAXD FTTC
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR FDN 8800
DATE 24 AUG 2004

DES VCEBK
TN 021 0 00 14
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 8801 0 MARP
AST NO
IAPG 0
HUNT 8802
TGAR 0
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRD CWD SWD MWA RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD
USRD BNRD OCBD RTDD RBDD RBHD FAXD FTTC
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR FDN 8800
DATE 24 AUG 2004

Looking at other posts, am getting impression this is not best config method. I have never been in LD 57. Currently am experiencing probs with custs being able to access the voice response system and think that how I have. Is there a better way to set this up and how do I do it? Appreciate any assist in this.

 

[wdhb]

This all depends on what you are really trying to achieve, & in principle I can only see one issue with your current configuration which is the FDN is set to the 1st extn 8800, meaning all calls will go back to this phone.
With a Hunt Group, you have the option of Linear hunting or round robin, which may be of some use in load distribution. Also if an extn doesn't answer the FDN timer will move the call to the next extn in the hunt group. Also, if system phones, & the extn DN is on key 0, you can use a "Hunt group deactivate (GHD), key so that when someone leaves their desk they can busy out. To set up a Hunt group you need to set up a GHT list in LD18 and a PLDN in LD57. I recommend you read the "Software Feature Guide" feature "Group Hunt