Our phone system is a BCM50 1.00.2.04.j and the company that used to set up these things for us is no more...
Apologies therefore is some of my terminology is a little off or this is all a little basic. Hope someone can help...
At present we have an auto-attendant that answers the calls and offers users a menu ("press 1 for sales, 2 for tech support etc") during the day.
At night, we enter feature 982, then enter '67372867' to put night service on. And then switch it off again in the morning.
However, people are forgetting to do this so the night service is being left on. I'd like to set a schedule to automatically turn the night service off between 8.45am and 6pm.
So, using BCM elements manager I've set a schedule under the Telephony\Scheduled Services\Night but despite setting the 'Ringing Svc' underneath to 'Auto' it doesn't seem to work properly - instead it sends the call to our first DDI handset (ext. 201).
How do I send it to send calls which come during the night schedule to the 'main' voicemail? I presume the 'main' voicemail has an extension number I can use instead on 201? Is this a default number? If not, how do I find out which extention to send it to?
Apologies therefore is some of my terminology is a little off or this is all a little basic. Hope someone can help...
At present we have an auto-attendant that answers the calls and offers users a menu ("press 1 for sales, 2 for tech support etc") during the day.
At night, we enter feature 982, then enter '67372867' to put night service on. And then switch it off again in the morning.
However, people are forgetting to do this so the night service is being left on. I'd like to set a schedule to automatically turn the night service off between 8.45am and 6pm.
So, using BCM elements manager I've set a schedule under the Telephony\Scheduled Services\Night but despite setting the 'Ringing Svc' underneath to 'Auto' it doesn't seem to work properly - instead it sends the call to our first DDI handset (ext. 201).
How do I send it to send calls which come during the night schedule to the 'main' voicemail? I presume the 'main' voicemail has an extension number I can use instead on 201? Is this a default number? If not, how do I find out which extention to send it to?