dan737, disregard my last post as it's not correct. Coverage answer groups are for the Avaya world; not Mitel.[/b]
In a 3300, you should use the Call Rerouting First Alternative and Call Rerouting Alternative. If you already have a first alternative path set for voice mail, you can use this first alternative number. Next, go to the Call Rerouting form. Search for the Ring Group 5200. In the call rerouting - 1st Alt column for ext 5200, enter the first alternative number set up for voice mail. You'll need to set up a voice mailbox for the group and program a voice mail key on the phones in the ring group so that the members can know when they have a new message in that mailbox.
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