crosstalker13
Technical User
I work for an inbound call center that has 3 toll free numbers that are routed to us from another client located in several states away. I need to get a better understanding as to how I can re-route these 3 toll free lines to a call center office located in India between the hours of (12am - 6am) 7 days a week. These 3 toll free numbers belong to a particular client of ours and we do not own them, the client does. Make sense? I'm thinking that the owner of the toll free numbers (the client) will have to contact the service provider and arrange for the numbers to be rerouted over to the India call center during these hours. Can someone please confirm and tell me if I'm on the right track?
Thank You!
crosstalker13
Thank You!
crosstalker13