How to Reset RCC Admin Password on a BCM 400

[Tikza]

Hi,I have a customer with a BCM 400 version 4.0,they have reporting for call center installed but cant remember admin password.I uninstalled the RCC server and re-installed it thinking it would take the RCC admin password back to default ie 0000,but it doesnt work.Any suggestions?Thanks.

 

[Deweyhumbolt]

That should have worked. You might try, uninstalling, then removing all RCC files on C drive, empty recycling bin. Then reinstall.

 

[Johnthephoneguy]

No there is a RAP.EXE (reset admin password) file you have to find on the server, execute that and it asks for a password, I have it posted on the forums somewhere but have to look for the password itself.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Johnthephoneguy]

Ok I found it, find the RAP.EXE file on your reporter server, run that and it will pop up a box asking for the password:

d286 8ff0

That will reset it to 0000

uninstalling and reinstalling it won't clear it out

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Deweyhumbolt]

So, it changed at 4.0, because 3.7 it would. Thanks.

 

[Tikza]

Hi

I found the RAP.EXE file but when I put the Password(d286 8ff0) you suggested I use,I get an erroe message saying "the password is not recognised,please re-enter password.

 

[redxxx]

Same issue with the password for RAP not working.

also not able to locate the MySQL password, but pulling up "C:\Program Files\MySQL\MySQL Server 4.1\data\ccrdb\admin.MYD" in a text editor reveals the admin password.