how to remove CO lines 1

[gheermann]

I am a volunteer with a small museum with very little experience with phone systems. The museum needs to cut costs and my director asked me to remove some CO lines from our Nortel Norstar switch so that we can get them off of our AT&T bill. The incoming lines are in a hunt group. We have 10 lines and currently only 6 employees.

Can anyone walk me through a process to delete some lines so we can get them off the books? (or am I over my head?)

 

[ringbacktone]

First of all, you need to determine how lines are configured and do all lines appear on all sets. Most small systems will be configured
like this.

You will need to contact telephone company providing your service and tell them to make incoming hunt group stop at line 6 or whatever the magic number is.

If all lines appear on all sets, then you need to go into system programming and remove the lines,6 thru 10 for example, from all sets the lines appear on.

If sets dial 9 to make an outgoing call, then your CO lines are probably in line pool A. You will need to go into system programing
and pyt the removed lines in line pool B,C and or make them public in order to keep sets from dialing out and landing on the disconnected lines.
You provide sketchy info because these systems can be complex,
but now you have a starting point.

Good luck,

RBT

 

[gheermann]

You're right. Now I have a starting point. Sounds like I have a lot of investigation to do before I start pushing buttons. Your description was excellent. I will use it to work through the programming manual as soon as I understand how all is configured.

Thanks

 

[hdingman]

Tip:
COPY will make the programming easier.

Get one extension programmed the new way, then COPY it to the others. That's much easier than changing every extension.