How to program with the system?

[zyzjacky]

Hi, guys, I would like to know if it is possible that i can make a 3rd party application which intergrating with Avaya IP Office. e.g. when a call come in and there will be a pop-up window that displays the caller's details in the database that refers the incoming caller's number. if it's possible, what kind of method shall i use? API? or something else. thank you.

 

[CarGoSki]

It sounds like you are referring to MSCRM? Grab the engineers toolkit and look at the VM callflow example for database handling.

You could use phone manager to screen pop itself along with an outlook screen pop based on the cli received. Its pretty cool actually.

 

[intrigrant]

If you want to create your own application then TAPI is your goal.
You can make a program for third party TAPI 2 or 3 wich comes free of charge with IP Office, or you use first party TAPI 2 or 3 wich is licensed but with it you can control all extensions and lines from one application.
You can register for free with the DevConnect community of Avaya and download the TAPI SDK software for free!

 

[CarGoSki]

Oh yeah... I think I read his post wrong.

 

[NicolasR]

We've developed an ocx (ActiveX control) which enables a client PC to request a database when a call comes on the phone.
This software uses TAPI driver 1st party. No need of licence TAPI pro.
Try

http://www.analytel.com

 

[zyzjacky]

thanks for you guys' replies. and i have downloaded the SDK. Do I also need a licence from Avaya for the third part program that I make?