Hello,
The short version: We need calls to externally-forwarded extensions to go out through the PRI only, but without the caller being prompted to enter the authorization code of the extension they are dialing. Please help!
We are forwarding a number of extensions to external numbers, and whenever the calls get forwarded out through our pots lines which require long distance authorization codes from the phone company, the callers who just dialed the person's extension on the phone menu get stuck at that beep prompt, not knowing the authorization code.
To avoid this, I'm trying to route the calls from these extensions so they only go out on the PRI. However, when the forwarding extension's ARS Restriction is set to 2, which should let them call out on the PRI only, the caller then hears a Magix prompt to enter an authorization code.
These extensions already had their authorization code entered when their forwarding was set up via #80THEIRAUTHCODE#*3391THEIRPHONENUMBER#, and when the ARS restiction is set to 3, and their calls can go out on any line, callers are not prompted by the Magix to an auth code, but only those calls that happen to go out on pots lines are prompted to enter the phone companies long distance access code.
When their calls happen to go out on the PRI, but they are unrestricted to which lines they can use, then they aren't prompted by the system to enter the auth code, but have to deal with the phone company LD code prompt, if their calls go out on POTS.
I was thinking about changing their call forwarding numbers to include a pause and their Magix authorization code before their number, but I'm not sure if that's possible, or how to insert the pause numerically.
Please tell me if there any other way to route the calls to these forwarded extensions out the PRI, but not have the caller be prompted by the Magix for the extensions authorization code. Thanks a lot for your help, Ralph.
The short version: We need calls to externally-forwarded extensions to go out through the PRI only, but without the caller being prompted to enter the authorization code of the extension they are dialing. Please help!
We are forwarding a number of extensions to external numbers, and whenever the calls get forwarded out through our pots lines which require long distance authorization codes from the phone company, the callers who just dialed the person's extension on the phone menu get stuck at that beep prompt, not knowing the authorization code.
To avoid this, I'm trying to route the calls from these extensions so they only go out on the PRI. However, when the forwarding extension's ARS Restriction is set to 2, which should let them call out on the PRI only, the caller then hears a Magix prompt to enter an authorization code.
These extensions already had their authorization code entered when their forwarding was set up via #80THEIRAUTHCODE#*3391THEIRPHONENUMBER#, and when the ARS restiction is set to 3, and their calls can go out on any line, callers are not prompted by the Magix to an auth code, but only those calls that happen to go out on pots lines are prompted to enter the phone companies long distance access code.
When their calls happen to go out on the PRI, but they are unrestricted to which lines they can use, then they aren't prompted by the system to enter the auth code, but have to deal with the phone company LD code prompt, if their calls go out on POTS.
I was thinking about changing their call forwarding numbers to include a pause and their Magix authorization code before their number, but I'm not sure if that's possible, or how to insert the pause numerically.
Please tell me if there any other way to route the calls to these forwarded extensions out the PRI, but not have the caller be prompted by the Magix for the extensions authorization code. Thanks a lot for your help, Ralph.