How to park incoming calls on dialog 4223

[jmayoral]

Hello,

I have an extension configured to receive call from a group in BC11, I would like to know how to park incoming calls on the extended keypad.

Thanks

 

[b17liviu]

Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.

 

[jmayoral]

Thanks,

But I would like to park the incoming ACD call into a key like an opi, having Line 1 & 2 to made extension calls or transfer.

Regards

 

[whosrdaddy]

if you are using plain old acd, then the acd group members are ADN keys on the extension, so I don't really understand the problem...

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[jmayoral]

Whosrdaddy

The issue is allow agents to manage some particular issues in the backoffice service having the possibility to park calls and attend another acd call.

Now are sending the call to the acd queue again, and the call many times arrive to another agent, I want to avoid this way to work if its possible.

Thanks

 

[parnum]

ACPAP:ACDNUM=4 should be 0 and on extension ADC dig=1 must not be 2, this allows calls on ODN when ADN busy and other way round. You cannot park calls the way you want to in the ACD groups, it is not a function of ACD to do this way, you may be able to transfer to your ODN and hold there to free up the ADN for ACD maybe?

best parnum