stickybuttons
Vendor
Customer has a flash 2.0 vm and mics 6.o .Customer wants all zero calls in AA to restart ccr tree not transfer to any extension or general mailbox. Cannot make this happen. Thanks for any help.
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How to make operator calls in Flash return to AA
- Thread starter stickybuttons
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curlycord
Programmer
I don't think Flash has s a repeat key.
First make sure return to AA = Y under AA/Grtg
An old trick I used to use but forgot if it was for this....
Then try entering in 000 as the Atdnt DN in AA/Table/Adtdnt and also in F982/Atdnt
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First make sure return to AA = Y under AA/Grtg
An old trick I used to use but forgot if it was for this....
Then try entering in 000 as the Atdnt DN in AA/Table/Adtdnt and also in F982/Atdnt
________________________________________
Add me to LinkedIN
=----(((((((((()----=
Toronto Canada
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- #4
stickybuttons
Vendor
You are correct there is no repeat key in the flash. Return to AA = Y is set. Tried the 000 in both places, calls continue to go to the general mailbox. Sounds like a simple request by the customer but not so simple to make work.
curlycord
Programmer
See my 2nd post above, perhaps because I do not use General Mailbox I wonder.
Disable General Mailbox by pressing 6 when you log into 983.
If that works then create mailbox 221 instead and test.
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Add me to LinkedIN
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Toronto Canada
Disable General Mailbox by pressing 6 when you log into 983.
If that works then create mailbox 221 instead and test.
________________________________________
Add me to LinkedIN
=----(((((((((()----=
Toronto Canada
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- #6
stickybuttons
Vendor
Disabled the gen mb and tested. Doesn't go to the gen mb, instead I got thank you for calling and it hung up. Is there a way to have the gen mb play a greeting that would instruct the caller how to return to the main greeting....if that is even possible??
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- #8
stickybuttons
Vendor
Yes CCR tree 1 is enabled. Using 000 or "None" or VM ext# or HG# w/overflow to VM, all end up getting Gen MB greeting. Disabling Gen MB, I get "One moment please, the operator is not available, thank you for calling, hang up. I hate to give up but I'm getting out my white flag. Might need to sell them a Call Pilot.
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