How to make muilt-layer of options in frontdesk voice greeting functional.

[craigliu]

We use SX-200 MiTEL phone and Express Messenger system. I'm wondering how keys in greeting are set up for function. For example, in greeting, we can normally hear: "for technical support, press one; for account information, press two; ..". When we press "1", then we hear further "for home internet, press one; for business internet, press two; ...". Would you please tell me what tables in SX-200 should I check to make above set up working.

Our current greeting is only for one layer of selection: i.e. the client only make 1 option. Now we want to implement multi layer of selection: i.e. the client make the first option, then greeting is transfer to the option and say more sub options. What shall I do to make it work?

Any help and suggestion are welcome.

 

[craigliu]

Our current greeting is only one layer option like: if 1, press 1; if 2, press 2...

We want to have sub-options like: if 1, press 1. After press 1, then if 1-1, press 1; if 1-2, press 2; etc.

Hope to have your suggestions. Thanks.

 

[pandabear1]

you would have to make mailbox 1 a menu mailbox then you will see the options to program the submenu if you are using the Manager software. The menu mailbox only shows up if you have a more current software version, can't remember exactly what version the menu option cam in.

 

[craigliu]

Thank pandabear1. How to program the sub menu?

 

[pandabear1]

how are you accessing the mail, tui or thru the manager software?