How to make AA go to certain mailbox instead of general mailbox?

[rokkena]

I have Notel BCM 3.7 with CallPilot. On one incoming line, the Auto Attendant has a CCR. A little while after the CCR's prompt is done, if the caller does not make a selection, the caller gets transferred to the General Mailbox on DN 1000. How can I change the default mailbox for this one incoming line / Auto Attendant? I can't find a setting in the Call Pilot's web interface.

Many thanks in advance.

 

[Deweyhumbolt]

It's towards the bottom, and is referred to as Operator Settings

 

[rokkena]

Thanks. Found it. But this changes all the lines. I left out additional requirements. This system has 3 different phone numbers to different departments. Right now, all 3 dept default to the same mailbox. What we'd like to do is have the 1st dept use the general voicemailbox , 2nd should use voicemailbox B,and 3rd should use voicemailbox C. Is this possible on greeting table, CCR, or AA level? How can each line be configured with a distinct menu, then, if the user selects nothing, forward calls to distinct voicemailboxes.

Thanks for your time.

 

[norstarboy125]

sounds like you will need a tech. for this one if ur asking...

 

[Deweyhumbolt]

You'd need a different Greeting Table for each line. Each Greeting Table can have it's own Zero out. It's below the times and is Attndent.

 

[StoneColdphoneman]

You need to assign each line to different greeting table and assign specific attendant to each greeting table.

 

[markelbcm]

I agree, funny enough, just went through this myself.
You need to assign the 3 phone numbers each to their own
AA greeting table. Then config each greeting tables zero out to the respective DN (phone) and your good to go.

The only thing is your are now going to have 3 phone or need 3 phones to break up the sharing of 1 common 'catch all' zero out. But, it will give you the desired results.

Feature ** RLS: The feature code to fix annoying phone support people! ;-)