How to keep a VM new with Call Pilot 2?

[murpmic]

I have users who share voicemail. When user 1 listens to the message, if it's not for them they don't delete it. However some messages need to be saved. When user 2 signs in they don't know where to start. On our old system we could listen to a message and press a key to keep the message new so you go right to the new message. Is there a way of doing this with Call Pilot?

 

[luv2ski]

why not give them there own mailboxes

ONLY 21 WEEKS TILL SKI SEASON STARTS

 

[johnpoole]

build a short menu service and give the user the option to leave a dept vm press one to leave a vm for joe press 2, etc
just make the choice type transfer to express mail and give the users mailboxes with used numbers that don't have mail (fax machines modems guest phones). the only trouble i have seen with this is one msg lamp 3 boxes. the work around i used was an analog appearence of a line going just to a neon (90v) lamp. i had an install in a mill where you could call anyone of ten supervisors on one did and leave a msg. when they got in the lamp beside their name on a check in board would let them know they had a someone calling in sick.

john poole
bellsouth business
columbia,sc

 

[johnpoole]

you can also give them a menu service to press 1 for a dept msg 2 for joe 3 for etc and give them secondary numbers. i have done this and installed neon lamps for each persons mw lamp..

john poole
bellsouth business
columbia,sc

 

[murpmic]

They used to have their own mailboxes. With our old VM system, we could have multiple mailboxes light the lamp of one shared telephone. If user 1 & 2 have messages and user 1 picks up their messages, with our old system user 2's message would keep the lamp lit. With CallPilot, as soon as one of the users picks up their message, the lamp would go out even if their were messages in users 2's mailbox. I thought about buying new phones 2608, so we could show a blinking light for each person. But Mgmt doesn't think this is worth the $$ (we're a school district).

So, with a single shared mailbox for each rooms teachers and aids, the fact that CallPilot doesn't do what our old VM system would do (allow you to keep a message new), is a problem.

I am curious about how you added neon lamps to light for additional users? If I can't purchase phones, maybe I can do something like that. Can you give me more info on how you did that.

Any other thoughts on keep the message new? The only one we've come up with would be the user forwarding a copy back to their mailbox. Yuck!

Thanks

 

[elturko]

Not exactly the same thing, but you should be able to assign an XMWK key for each mailbox you want to monitor on a set. Then, the indicator will flash next to that key if there's a message in the box.

 

[ipeology]

how about using the express messaging feature?

here you have one phone but has multiple user, but definitely each user will have their own mailboxes, you can create dummy mailbox for each.

at least here they can personalized their own mailboxes and will keep the phone lit until all messages have been retrive.

 

[murpmic]

Thank for the suggestions, but my issue is that most rooms just have simple analog phones, not digital sets like a 2608. So, I can't really use a XMWK feature.

I don't know what express message would do for me? They already get the message. It's just that they are sharing the mailbox. Using multiple mailboxes with a single single-line phone doesn't work well because of the message light issues described with CallPilot. Our old non integrated VM, didn't have this kind of issue.

So again, any thoughts on ways to keep a message new?

 

[johnpoole]

express msg would give the users serarate mb, eventho they have one ext. msg waiting lamps can be added if need be. what mail are you using. if i read a msg for a switchman other then myself, i send it to a ghost mb. then take the time to send it bcak to the switchroom phone so chip can get it new, the envelope does tell him it came via our non published box.

john poole
bellsouth business
columbia,sc