Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

How to hide the number and put the VDN name, when the call is transfered

Status
Not open for further replies.
jhk_7

jhk_7

Technical User
Sep 28, 2017
32
0
0
PL
Hello,

I would like to ask you about my issue:
When I call to number "X" in my company, the agent is telling me about the wrong way and transferring my call to VDN "Y", then, when i am connecting with agent which is assigned via skill to VDN "y" but the agent see the full number of this VDN, and we need to see the name of the VDN.
It is possible?
 
Status
Not open for further replies.

Similar threads

BubblySink608
  • Question
Avaya Aura - Transfer incoming call back to the trunk (to outside/mobile number)
Replies
2
Views
101
bignose21
bignose21
vnd19xx
  • Question
Backup the CM6 license
Replies
1
Views
183
kyle555
kyle555
tweege
  • Locked
  • Question
Routing the same number differently, depending on the calling phone's Location in CM
Replies
5
Views
98
lopes1211
lopes1211
Richard_Harrow
  • Locked
  • Question
How do I set up mobile calling rights on the CM?
Replies
0
Views
65
Richard_Harrow
Richard_Harrow
wallot
  • Locked
  • Question
Show the ASBCE config from CLI
Replies
0
Views
65
wallot
wallot

Part and Inventory Search

Sponsor

Back
Top