How to forward calls from analog phones?

[cneman]

Trying to find out how to forward calls from analog phones connected to our new Shoretel system? These phones are not using Shoretel call manager.

Thanks

 

[metballnut]

Are you trying to forward from VM, or from the actual phone?
Full time...part time?
If it were me, I would set up
the personal options of the user and set up find me. This way, the users phone still rings and goes to vm on no answer. Then, the caller is propmted to dial X to find me and the call is sent to the destination selected.

Find Me and External Assignment



Edit this record Refresh this page


Find Me:
Primary Destination: None
Extension: Search
External: (e.g. 9 +1 (408) 331-3300)

Number of Rings:
Backup Destination: None
Extension: Search
External: (e.g. 9 +1 (408) 331-3300)

Number of Rings:

Send Incoming Caller ID
Enable Auto Find Me
Enable Record Caller's Name for Find Me(When Caller ID Is Unavailable)
Record Name Even If Caller ID Is Present

External Assignment:
Use External Assignment
Phone Number: (e.g. 9 +1 (408) 331-3300)
Activation: Accept call by answeringAccept call by pressing '1'

Return to this user's personal options

 

[cneman]

This is from an analog phone only.

 

[GSmitherman]

You could have the administrator setup a forwarding number in one of the call handling modes (Example: Custom Mode)

When you need to forward the analog phone, you can change the call handling mode to custom by calling into the voicemail and changing modes.