How to fix a "SQL Database instance is unavailble" error in ACT 2012?

[NicoleMD]

I am trying to get into ACT 2012 on a former employee's computer. It keeps coming up with the message "SQL Databse instance is unavailable". How do I get this corrected so that I can access the database?

 

[GLComputing]

Try: [URL unfurl="true"]http://kb.sagesoftwareonline.com/app/answers/detail/a_id/28494[/url]

Failing that... is the database on the same machine or on a separate server?
If on another machine, where is the PAD file?


Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/e/gis/49896

 

[tsutherland]

I am also having this problem....

I am trying to set up vpn access from a different computer. I have placed a copy of the pad file that is on the server on the remote computer.... I log in to the VPN fine and I am able to access the folder on the server where the database is located, however, when I try and open the ACT! database from the remote computer I get the same error message.

It works fine when I am in the office... It is only a problem when I try and access it from a remote location.

HELP... I have a marketing assistant starting in 2 weeks and I need to resolve this issue and gain access to the database from a remote computer.

 

[tsutherland]

Also... I tried that link and it seems to be a bad link....

 

[GLComputing]

Copy and past the link seems to work ... must be an issue with the hyperlink

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://about.me/GLComputing

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/groups/ACT-Fanatics-49896