We have an issue where we have problems with attachments (pdfs) getting deleted because they had something that hit a rule. We absolutly can't find anything that is on the rule list to trigger it. Is there any way you can get at the information for the Exact content/item that caused a match on the rule? The log just tells us the rule that was violated and the rank. I have 8 emails each with a one page pdf attached. None have a subject (noted in the log but not blocked for that reason) 1,2,3 and 7 were deleted and 4,5,6,8 came through with no problem. the only difference between those that made it is a 5 number combo (like Order number 56214 worked but 56371 did not) yet we don't have any numbers in any rule?
Any tips? Is there anyway to add the 'offending item' to the message so we can tell our users what the problem is when their email is blocked? This is happening both internal/out or out/in or in/in.
Any tips? Is there anyway to add the 'offending item' to the message so we can tell our users what the problem is when their email is blocked? This is happening both internal/out or out/in or in/in.