How to find DID range from BCM Element Manager

[captsnappy]

I am a complete newbie with phone systems.

I am attempting to assign a DID to a DN.

I don't know how to find an unused DID, or how many DID's we have. Is it possible to see this from the BCM Element Manager?

BCM400 v4.0.2.03

Thanks!

 

[biv343]

Look in target lines. Did your vendor leave you any documentation showing what was used and what is available?

 

[QueBall780]

If you have DID's that were never programmed into a target line you will not find it anywhere in the programming.

You can make a list of the ones there by going through all the target lines.

Check your phone bills, see how many DID's are on the invoices and figure out if any are missing.

If you think that you can figure out what the range of numbers is you can use the BCM Monitor to run a trace on your PRI messages and then call the numbers to see if you get an inbound call offered on the PRI at the number you dial.

Or you can just call your phone company and ask them to send you a list (Though they might actually charge you for a translations database lookup request if they have a formal process for checking the programming on your PRI trunks)

 

[captsnappy]

biv343: No on the documentation left behind with vendor. I did find some emails saying we were to get 200 DID's from AT&T.

QueBall780: when I go thru target lines to see existing DID's what am I looking for?

 

[QueBall780]

How many digits is the telco sending?

Look at one of the lines you already know has a DID assigned to it. Look at the Pub Received # field. That is it right there.

For troubleshooting:
If you want to run a trace on your PRI to watch the call signalling then open BCM Monitor
Go to the UIP tab
Select the BUS your Digital Trunk module is installed in
Click on PRI to start monitoring the signalling messages coming from the PRI.
Make a call to one of your DID numbers and you will see the signalling data that AT&T is sending you, there is your troubleshooting tool in action.

Nothing in the BCM is going to tell you about missing DID numbers. If nobody programmed them into an existing target line then it will not show up anywhere. There is no master list stored in the BCM of DID numbers. You must either figure it out (not hard if all your DID numbers are sequential) or pick up one of those phones, and call AT&T to ask them what DID numbers are on you PRI.

A quick war dial of the range of numbers that you suspect are yours with the monitoring turned on will likley lead you to a listing of any missing DID numbers as long as the range of numbers is easy to figure out. My experience with DID numbers is that they are usually ordered in blocks and all the numbers are consecutive and easy to find as long as at least a few extensions are already setup in that range and you know approximately how many DID numbers there are in total. The Bills for your line will often list the total number of DID's that are being billed in each block even if they don't list out all the individual numbers.

 

[norstarboy125]

Another deal where you should really get someone in their with some Nortel experience to help you out a bit. You could be looking around all day when a real tech can tell you what's going on in a few minutes.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[phoneguy610]

ideally you should request a list of all your DIDs from at&t

then get a vendor out for an hour to show you how to program and assign target lines

it should honestly take you no longer than that to learn it