Hi, all. I've inherited the administration of our Norstar 8x24 phone system but I don't know Norstar programming so I may be asking something obvious. Sorry if my question is a little verbose, I don't know the lingo so I have to observe and describe, thanks in advance for your patience.
We have hired a receptionist so we need our receptionist's M7324 to ring on incoming calls. Currently it rings at most once then immediately goes to voicemail. The voicemail is the company voicemail, i.e. it greets the caller then lets the caller enter an extension to be forwarded to an internal phone. Note: this works even if the M7324 is unplugged.
How can I let the receptionist phone ring N times before the system forwards the caller to the company voicemail? How do I determine what extension the company voicemail is "attached" to?
Thanks!
Doug
We have hired a receptionist so we need our receptionist's M7324 to ring on incoming calls. Currently it rings at most once then immediately goes to voicemail. The voicemail is the company voicemail, i.e. it greets the caller then lets the caller enter an extension to be forwarded to an internal phone. Note: this works even if the M7324 is unplugged.
How can I let the receptionist phone ring N times before the system forwards the caller to the company voicemail? How do I determine what extension the company voicemail is "attached" to?
Thanks!
Doug