How to disable Press 0 to reach operator while in voicemail

[VoiceOfJoe]

We have a BCM450 on 5.0 release. We have one extension with DID# tied to it. When outside callers ring into this one phone and the person is busy on a call, callers route to the vmailbox of this digital T7316E phone. They don't want to leave vmail, so they press 0 to reach the operator and we don't want that. Is there a way to disable this option and force the caller to either leave a voice mail message or hang up? On a per extension basis?

Thanks in advance,
VOJ

 

[Dasheen]

Check target attendant within the individual mailbox.

 

[VoiceOfJoe]

I don't see that option available in the user's mailbox within CallPilotManager (see below):

Subscriber Mailbox 2236
Extension:
Last Name:
First Name:
Class of Service: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Find Me/Follow Me:
Display In Directory:
Enable Message Waiting:
Enable Auto-Login:
Spoken Name: Recorded
Outdial Type: None Line Pool Route (Line/Pool #)
Alternate Ext 1:
Alternate Ext 2:
Alternate Ext 3:
Alternate Ext 4:
Alternate Ext 5:
Enable Call Screening:
Express Messaging Line: (Fax Only)
Enable Mailbox Restrictions:
Page Type: Internal Zone Overhead Paging Both None
Paging Zone: All 1 2 3 4 5 6
Page Retries: 0 1 2 3 4 5
Retry Interval: (5-300 seconds)
Email Address:

 

[ironhorse17]

You could disable the attendant system wide in F982 or if it is for one phone only enable the attendant and make that extension the attendant.

 

[cook1082]

Target attendent is in in the admin of the mailbox itself.

 

[VoiceOfJoe]

Cook1082 that did the trick. Once I knew where to look.

Feature 981 - Admin - Option 5 allows for setting a personal target attendant. This option must also be enabled for the class of service assigned to the mailbox.


Thank-you!!
VOJ